NDIS

NDIS Resources

& Useful Links

ConneXtions is committed to keeping you informed and we will only provide links to authentic sources, including NDIS news and learning. This means you can be confident the information we provide is current, relevant and useful to helping you making informed choices. 


What is the NDIS?

The National Disability Insurance Scheme (NDIS) provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay.


Every NDIS participant has an individual plan that lists their goals and the funding they have received. NDIS participants use their funding to purchase supports and services that will help them achieve their goals. Everyone has different goals but they could include things like getting and keeping a job, making friends or participating in a local community activity. NDIS participants control the support they receive, when they receive it, and who provides it.


Your NDIS plan is a written agreement worked out with you. Everyone's plan is different. We will ask questions about how you are going in different areas of your life, what goals you would like to achieve and what kind of help and support you need. This will help us to develop a plan that provides the right support for you.



You have choice and the control over how you use funded supports in your plan. That includes choice of how the supports are given and which service providers you use.


For more information visit: www.ndis.gov.au


NDIS Pricing

ConneXtions is a registered service provider and charges TTP rates in accordance with the latest NDIS Pricing Guide. Please click on the link below to see the NDIS price guide for current NDIS rates for all services and any updates:


NDIS Pricing Arrangements



Funding Provider Links

Advocacy & Community Services

NDIS Quality and Safeguards Commission

What you need to know about the Quality and Safeguard Commission - Download Welcome Pack


National Disability Services – National industry association for disability services, who represent a large number of non-government organisations.


Regional Disability Advocacy Service   The Regional Disability Advocacy Service (RDAS) is a not-for-profit organisation that assists people with a disability living in the Oven Murray district of North East Victoria and the Murrumbidgee district of Southern NSW. RDAS is not a service provider. Instead, they provide free and independent advocacy and information to anyone with a disability, of any age to ensure equality of rights and increased integration into the community.


Multicultural Disability Advocacy Association (MDAA) NSW – is the peak organisation for people from non-English speaking backgrounds (NESB) with disability, their families and carers in NSW. MDAA is the only advocacy service in NSW available specifically to people from NESB with disability. Phone: 1800 629 072 / (02) 9891 6400 /Email: mdaa@mdaa.org.au


People with a Disability (PWD) – PWD is a national peak disability rights and advocacy organisation which seeks to provide people with disability with a voice of their own. PWD provide information and advocacy services as well as training for working with people with a disability. The website hosts a range of resources and links including information on training available. Phone: (02) 9370 3100 or Free call: 1800 422 015 / Email: pwd@pwd.org.au


Staying safe with Covid 19 – Updated advice from the Council for Intellectual Disabilities.


Companion Card Vic – The Companion Card allows free access to careers into participating venues and events.


Companion Card NSW - The Companion Card allows free access to careers into participating venues and events.


The Conversation – How to improve the NDIS for people who have an intellectual disability as well as an illness.


Belonging Matters – Belonging Matters is a not for profit capacity enhancing service that provides education, resources, mentoring and advice about social inclusion and belonging.


Think Inclusive – The official blog of MCIE, we exist to build bridges between families, educators, and people with disabilities to advocate for inclusive education

Australian Competition and Consumer Commission (ACC) – consumer’s rights


Your Consumer rights: A guide for consumers with disability – explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.


Information for consumers with disability – This fact sheet explains your consumer rights and the steps you can take to resolve problems.



Your rights when you buy something – explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.


NDIS Resources

This is what you can do:

  1. Talk to the staff member who provided the service. If you are not happy with what the staff member has said, or you don't want to talk to the staff member, than please contact us at complaints@conneXtions.org.au or complete the complaint  form on the website below.

  2. After we hear about your problem, we will take the necessary steps to investigate.  We will keep you updated on all progress.

  3. If we cannot resolve a problem for a client receiving a Disability Service, you have the right to contact the Disability Services Commission at Level 30, 570 Bourke Street, Melbourne, 3000. Call 1800 677 342 (free call) or 1300 726 563 (TTY) or visit www.odsc.vic.gov.au

  4. If you are not happy with the NDIS actions, contact the Commonwealth Ombudsman on 1300 362 072


At any stage of this process you may appoint an advocate to speak on your behalf. This  may be a friend, relative or professional advocacy worker.

Complaint Form

Please fill in the below form and we will contact you as soon as possible.

Resources - Complaint Form

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